This policy describes the information handled when you visit this website or send a business enquiry. The site is operated for the Snail Mucin Serum business, with a contact location in Sofia, Bulgaria. For privacy questions, use the business contact details shown on this website.
Business enquiries
The enquiry form collects your company name, contact name, business email, optional phone number, country or target market, business type, selected products, sizes, estimated quantities, packaging preference and any project notes you choose to provide. We use these details to respond to your enquiry, prepare requested information and discuss a potential business relationship.
Submitting the form sends your enquiry to our business mailbox. The theme does not create a permanent customer or enquiry record in the website database. Email providers and hosting services process information as part of operating the website and delivering messages. Please do not include sensitive personal information in project notes.
Website operation and spam prevention
The hosting service may retain normal access and security logs. The enquiry form uses an anti-spam field, a form token and short-lived rate limits. The theme stores a temporary keyed hash derived from the submitting connection’s IP address and an attempt count for up to an hour; it does not store a raw IP address for that rate limit.
Cookies and third-party tools
This theme does not add advertising trackers, analytics tools, external font requests or marketing cookies. WordPress and installed plugins may use operational cookies, especially for authenticated administrators. If additional analytics, advertising, embeds or other services are enabled later, this policy and the consent configuration should be updated to describe them.
Retention and business correspondence
We retain enquiry correspondence for as long as it is needed to respond, manage related business discussions and meet applicable recordkeeping requirements. The host and email provider may apply their own operational retention periods. Access to business correspondence is limited to people and service providers who need it for these purposes.
Your questions and requests
You can contact us about the information you supplied, request a correction or ask about deletion and other applicable privacy rights. We may need to verify your request before acting. Use the contact details displayed in the website footer.
Changes
This policy may be updated as the website’s services and operating practices change. Review the published policy when sending a new enquiry.